Methods of Payment

Table of Contents

Methods of Payment


1. PAYPAL
We accept payments by Credit Card through PayPal.

2. IPMO (InterNational Postal Money Order):
IPMO is a safe and reliable method of remitting payments internationally. It is a service provided by the post office in countries shown below. If you are located in a country that is not listed, then please consider another payment method we accept.

Your order will be processed once we receive your IPMO.

How to Get Your Payment Remitted by IPMO
1. Please visit your post office, and tell them you'd like to have your payment remitted to Japan by IPMO. In some countries, the post offices may refer to IPMO by different names. For example, in Singapore, the post office calls it "Foreign Money Order." Similarly, in Malaysia, the post office calls it "International Money Order."
On the other hand, the post offices in some countries offer Western Union Money Transfer service, but since no Western Union Agent exists here in Tokyo, Japan, it is not possible for us to accept it. Similarly, it is not possible for us to accept MoneyGram or Travelers Express money order. Neither are we able to accept any type of bank draft, due to high financial charges.

2. You will then be asked to fill in a from. Specify your payment to be remitted either in Japanese yen or US Dollars. Please refer to the order confirmaion email you receive upon placing your order online for the total amount in both currencies.

3. Make your IPMO payable to the Name and address shown in the order confirmation e-mail sent by our auto-responder.

4. If possible, get your order number printed on your IPMO so that we can easily identify it to be your payement.

5. You pay your post office in your local currency. Your post office will perform a currency conversion for the amount of your payement when they charge you.

6. Your post office will remit your payment to us through Japan Post. We usually receive it in 1-2 weeks.

7. Your order will be processed once we receive your IPMO, and we will let you know by email.

8. If your post office requires you to write the name of the post office in Japan on the application form, please write Tokai kita Post Office.

For US Customers Only:
The post office will give you an IPMO check physically (applies only to customers in the United States), and you will need to mail it to our address shown above. Please write our company name, our address, and your order number on it. If you receive "Postal Money Order," then tell them you need to receive an "International Postal Money Order." Since we are not able to process orders unless we receive your IPMO, we recommend you to get it registered when you post it, and signature will be required when we receive it. We are not able to take responsibility if your mail gets lost.

IMPORTANT NOTES:

1. We are not able to accept any other type of money order, check, or bank draft. If your country is not listed below, then please select another method of payment we accept.

2. In case we do not receive your IPMO within 6 weeks, your order will be cancelled.

3. While availabilities are updated everyday, unexpected delays and shortages may occur. Also, items may unexpectedly prove to be unobtainable. If that happens, the item will be canceled from your order, and we will redeem the amount of your payment for the item by adding it to the balance of your Frequent Shopper Points.

4. First press editions in your order may be sold out by the time we receive your IPMO. In such a case, only the regular edition can be sent for your order. To try to prevent this, please get your IPMO remitted to us at least two weeks before the release date.

5. In some cases, the shipping charge may be subject to an update, and there may be additional charges.

Asia
China, Cyprus, Hong Kong, Korea, Malaysia, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Turkey, Vietnam

Middle East
Iran, Jordan, Qatar

Europe
Belgium, Bulgaria, Czech Republic, Denmark, France, Germany, Hungary, Iceland, Liechtenstein, Italy, Luxembourg, Monaco, Norway, Portugal, Romania, San Marino, Slovakia, Spain, Switzerland, Vatican City

North America
United States

Middle and South America
Argentina, Brazil, Colombia, French Guiana, Guadeloupe, Guyana, Peru, Suriname, Uruguay, Puerto Rico

Oceania
Fiji, French Polynesia, New Caledonia

Africa
Algeria, Benin, Burkina Faso, Cameroon, Central Africa, Comoros, Congo, Cote d'Ivoire, Egypt, Gabon, Guinea, Madagascar, Morocco, Niger, Reunion, Senegal, Sierra Leone, Togo, Tunisia, Uganda, Zambia

If you are located in a country not listed above, please consider credit card or cash sent via registered mail.

3. Cash
We accept cash payment in JPY EUR and in US Dollars. Please refer to the order confirmaion email you receive upon placing your order online for the total amount in both currencies.

Your order will be processed once we receive your cash payment.
Make sure to get the envelope containing your cash payment registered, or send it using a courier that requires signature of recipient upon delivery.

1.Please round your payment. Do not send any coins.

US Dollars, Euro
Please round down the amount less than a dollar and send bills only.
Example: round $36.23 down to $37.00

Japanese yen
Please round up the amount less than 1,000 yen and send bills only.
Example: Round 1,230 yen up to 2,000 yen. The change in the amount of 770 yen will be added as 770 points to the balance of your Discount coupon.

2. Enclose your cash payment in an envelope. Please make sure to include your order number in the envelope so that we can identify your payment as the one for your order.

3. When sending it by post, please make sure to get it registered at your post office. When a mail is registered, it requires signature of recipient upon delivery. You can also send it using a courier that requires signature of recipient upon delivery. We are not able to take responsibility if your mail gets lost.

4. Send your cash payment to the address which is shown in Order Confirmation.

5. Your order will be processed once we receive your cash payment and we will let you know by email.

Currencies
We accept Japanese Yen, US Dollars, and Euro. Customers may switch currencies using the pull-down box shown on the screen while you shop.

Note:
All transactions will be processed in Japanese yen (JPY).
When making a payment using a credit card, the payment is calculated based upon the exchange rate determined by credit payment company.
The system is calculated based on Japanese Yen(JPY). Paying in currencies other than Japanese Yen may show a different total amount.

Please be aware, especially for first time card use or high value purchases, we may require verification. This would be a faxed copy of your ID and a Utility Bill in your name with its address matching the Cards Billing Address.

Customs/Import Duties
International customers are considered importers and must comply with all laws and regulations of the country in which the orders are received. You may be subject to import duties and taxes, which may be levied once the package reaches your country.
If that happens, additional charges for customs clearance must be borne by you. We cannot predict or control what these charges may be, as they vary widely from country to country.
Please contact your local customs office for further information. Also, we are required to show the accurate value of the items directly on the package.

Retern Policy
Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage cost.


Defects
Please contact us immediately using the contact form provided. We will send the same item(s) as quickly as possible. Such defective items need to be returned to us for an exchange.

Cancellation
We do not accept order cancellations after we have completed the order transaction. However, we may accept order cancellations if the item(s) put on backorder takes a long time than expected.


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